Terms and Conditions

Terms and Conditions of Book Our Place LLC

Welcome to Book Our Place! As part of your experience with us, and in choosing our services operated under Book Our Place LLC and its subsidiaries, Book Our Place CA LLC, Book Our Place Oregon LLC, and Book Our Place Washington LLC, collectively referred to as “we”, “us”, “our” or “Book Our Place”, you’re agreeing to adhere to the following terms and conditions:

  1. Reservations and Payments:
    • Reservations are confirmed upon the successful receipt of full payment.
    • Payments must be made in full and in advance to secure the reservation.
    • We accept payments through various secure online channels, as specified in the booking process.
  2. Check-in and Check-out:
    • Standard check-in time is 3:00 PM and check-out is by 11:00 AM, unless otherwise stated in your booking confirmation.
    • Early check-in or late check-out requests are subject to availability and may incur additional charges.
  3. Property Usage:
    • The property is strictly for residential use unless otherwise agreed upon. No commercial or illegal activities are permitted.
    • Guests must adhere to the maximum occupancy limit and respect the local community and environment.
    • For detailed house rules applicable to all our properties, please refer to our House Rules.
  4. Damage and Liability:
    • Guests are responsible for any damage or loss caused during their stay, beyond normal wear and tear.
    • A security deposit may be required and will be refunded post-stay, subject to inspection.
    • Book Our Place is not liable for any accidents, injuries, or illnesses that occur while on the premises or its facilities.
  5. Pet Policy:
    • Guests wishing to bring pets must adhere to the property’s specific pet policy. Only certain properties allow pets, primarily dogs, under specific conditions.
    • Additional fees may apply for pet guests, and all pets must be declared at the time of reservation.
    • Please refer to our detailed Pet/Dog Policy for more information.
  6. Additional Guests and Visitors:
    • All reservations must include a complete registration of every overnight guest, including full names and dates of birth. The primary guest making the reservation must be at least 18 years old.
    • While we welcome visitors to our properties, we ask that guests inform us if they plan to have people visit during their stay.
    • For small gatherings such as birthdays or graduations, prior notification and approval are required to ensure compliance with property-specific rules and maximum occupancy limits. We appreciate your cooperation in maintaining the safety and comfort of our properties.
  7. Cancellation and Refund Policy:At Book Our Place, we understand that plans can change, and we strive to be as accommodating as possible. Our cancellation policy is designed to balance the needs of our guests with our operational requirements. Unless otherwise stated on a specific property listing, the following cancellation terms apply:

    Short-Term Stays (Less than 30 Days):

    • Full Refund: Cancellations made at least 60 days prior to check-in are eligible for a full refund.
    • Partial Refund: If you cancel between 30-59 days before check-in, you are eligible for a 50% refund.
    • No Refund: Cancellations made less than 30 days before check-in are not eligible for a refund.

    Exceptional Circumstances: In cases of emergencies, illness, or severe weather conditions, if a cancellation is made less than 30 days prior to check-in and we successfully re-rent the property, we may, at our sole discretion, offer a refund up to the amount of the original booking. We strongly recommend purchasing trip insurance to cover unforeseen circumstances.

    Mid-Term Stays (30 Days or More):

    • Full Refund: Cancellations made at least 60 days prior to check-in qualify for a full refund.
    • First 30 Days Non-Refundable: For cancellations made less than 60 days before check-in, the first 30 days of the reservation are non-refundable.
    • Re-Renting Contingency: As with short-term stays, if we can re-rent the property following a late cancellation, we may offer a refund at our discretion.

    Please note, this policy applies to all bookings made through Book Our Place. Individual property listings may have specific cancellation terms, which will be clearly stated and will supersede this general policy.
    By booking with us, you acknowledge and agree to this cancellation policy. For any queries or specific circumstances, please do not hesitate to contact our customer service team.

  8. Quiet Enjoyment and Conduct:
    • Guests are expected to respect the peace and privacy of neighbors.
    • Loud noise, parties, or disruptive behavior are strictly prohibited.
  9. Privacy and Data Usage:
    • We are committed to protecting your privacy. Personal information collected is used in accordance with our privacy policy.
  10. Changes to Terms and Conditions:
    • Book Our Place reserves the right to amend these terms and conditions at any time.
  11. Compliance with Local Laws:
    • Guests are responsible for adhering to all local laws and regulations during their stay.
  12. Force Majeure:
    • We are not responsible for any failure or delay in fulfilling our obligations due to events outside our reasonable control, including natural disasters, government restrictions, or other force majeure events.

By booking and using our services, you acknowledge and agree to these terms and conditions. Non-compliance may lead to additional charges, alteration, or cancellation of your reservation.
For specific terms and conditions related to your booking, please refer to your booking confirmation or contact our customer service team.

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